Support
Contact support
Fill in the form below and our team will reply within one business day. If you are reporting a problem with the platform, tell us what you were doing when it happened — that usually halves the time it takes to resolve.
How long does a reply take?
We answer every message within one business day. Churches on paid plans get priority support and are handled first in the queue.
What to include in your message
The more specific the report, the faster we can fix it. It helps to tell us:
- Your church's name in Shofar, so we can find the right account.
- The screen where the problem happened (members, finances, events, studies).
- What you expected to happen, and what happened instead.
- The browser and device you were using.
- A screenshot, if there is anything visible.
Other ways to reach us
For a live conversation about plans, data migration or use across a network of churches, book a demo with our team from the home page. For data protection matters, write to our privacy channel — the address is in the Privacy Policy.